01
Satisfaction Survey
After a completed job is entered, send a short private survey that asks how the experience went and gives the customer a direct response channel.
REPUVO / FEATURES
Early AccessRun your reputation like an operating system.
Repuvo puts the follow-up, recovery, review-request, reporting, and dispute work into one defined workflow—so the team knows what to do next.
THE OPERATING LAYER
A clearer path from completed work to a visible reputation record.
The workflow is built for the people who actually manage the day: the owner, office manager, and agency account lead—not a separate marketing or legal department.
02
Recovery Alert
A low-score response can create an in-app and email signal so an owner or office manager can follow up while the situation is still current.
03
All-Customer Review Request
Every customer receives the public-review request. Repuvo’s workflow is designed to avoid filtering unhappy respondents out of the request path.
04
Review & Click Reporting
Track review-request activity, survey response, platform clicks, and review-conversion signals in one funnel view.
05
Review Console
Bring review monitoring, response preparation, dispute status, and evidence context into one workflow instead of scattered platform tabs.
06
Agency Workspace
For agencies managing multiple client businesses, the product direction includes isolated client contexts and a cross-client operating view.
SET UP ONCE / USE REPEATEDLY
The work should feel simple because the operating rules are already clear.
Repuvo concentrates the settings that drive campaigns, alerts, platform context, and document preparation into a business profile so the team is not re-explaining the basics every time a review needs attention.
Set the business rules once.
Business identity, contact information, location, review-platform details, SMS preferences, alert thresholds, and legal-document fields can be organized from the same setup profile.
Use a clear completion signal.
Jobs are entered manually during early access. Once a job is marked complete, the review-funnel sequence can begin without claiming an active CRM or webhook integration.
Work the next right action.
The dashboard is designed to surface review activity, recovery work, review-request performance, and open dispute context in one place.
COMPLIANCE BY WORKFLOW
Build the review process so the shortcut is not the default.
A healthy reputation process does not depend on selectively asking only customers who gave a positive private score. Repuvo’s review-request design sends the request to every customer. Low-score feedback creates an opportunity for a human recovery conversation; it does not create a hidden exclusion.
Operational controls described in the current product direction: STOP replies are honored before outbound messaging, and Yelp is kept out of SMS solicitation. Platform connections and messaging availability are subject to the required setup and external approvals during early access.
REVIEW DISPUTE / CLIENT-LAWYER REVIEW
A documented path for the cases a canned reply cannot solve.
Repuvo can help organize the review text, business profile, guided intake, and relevant job context for a platform-policy dispute or lawyer review. Its legal-document workflow prepares template-based documents with visible disclaimers—not legal advice.
Any cease-and-desist letter, formal demand, anonymous-reviewer process, or filing is reviewed and handled by the client’s own lawyer, not by Repuvo directly.
NEXT STEP
See the operating loop in context.
Join the Repuvo waitlist to bring follow-up, recovery, review requests, and the dispute record into one operating loop.